2024 Area Agency on Aging (AAA) Annual Training

5 (1 vote)

  • Register
    • Leadership - Free!
    • Supporting Staff - Free!
    • External Partner - Free!

    Continue

This essential training is designed to equip call-handling staff with the knowledge and skills needed to effectively manage requests from the Area Agency on Aging (AAA) in Los Angeles County. Participants will gain a thorough understanding of various AAA call types, appropriate sample language, and adherence to AAA protocols.

This training is mandatory for all call-handling personnel, including performance coaches and resource department staff, to ensure consistent, high-quality service delivery. By the end of this training, participants will be proficient in handling AAA-related calls, from initial contact to follow-up, ensuring that all inquiries are managed with the utmost care and professionalism.

Total learning time: 45 minutes 

Key:

Complete
Failed
Available
Locked
Area Agency on Aging Training Video
Open to view video.  |  41 minutes
Open to view video.  |  41 minutes This training aims to guide call-handling staff on handling Area Agency on Aging (AAA) requests from inquirers in LA County. This training will also provide an overview of various AAA call types, sample language, and the AAA Protocol. Training will provide an understanding of what AAA is and what steps to take for creating a profile and offering services, as well as offering to follow up with the caller. Trainees will be able to understand how to handle and document AAA calls.
You must register to access.
Area Agency on Aging Knowledge Check
3 Questions  |  3 attempts  |  3/3 points to pass  |  Graded as Pass/Fail
3 Questions  |  3 attempts  |  3/3 points to pass  |  Graded as Pass/Fail Test your knowledge of the Area Agency on Aging presentation Test Time: 4 minutes
You must register to access.
Area Agency on Aging Assessment Grid
Open to download resource.
Open to download resource.
You must register to access.
Area Agency on Aging Protocol
Open to download resource.
Open to download resource.
You must register to access.

Click HERE to learn more about the Los Angeles County Area Agency on Aging (AAA) services.