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Products are filtered by different dates, depending on the combination of live and on-demand components that they contain, and on whether any live components are over or not.
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  • 2024 America's Job Center of California (AJCC) Annual Training
    Product not yet rated Contains 3 Component(s)

    The America’s Job Center of California (AJCC) is a singular destination offering various workforce services. It delivers a comprehensive suite of cost-free employment and training services catering to various demographics, including employers and job seekers such as youth in the workforce, aging adults, veterans, and individuals with disabilities.

    The American Job Center of California (AJCC) is a network of local, state, private, and public organizations that provide various services. These services facilitate the connection between business owners looking to fill job openings and qualified job seekers. 

    This training aims to delve deeper into the specific services provided by AJCC to the communities under our care.

  • 2024 Area Agency on Aging (AAA) Annual Training
    Contains 4 Component(s)

    This training aims to guide call-handling staff on handling Area Agency on Aging (AAA) requests from inquirers in LA County. This training will also provide an overview of various AAA call types, sample language, and the AAA Protocol. Training will provide an understanding of what AAA is and what steps to take for creating a profile. It will also focus on offering services utilizing the AAA Call Assessment Grid as well as offering a follow up with the caller. Trainees will be able to understand how to handle and document AAA calls.

    This essential training is designed to equip call-handling staff with the knowledge and skills needed to effectively manage requests from the Area Agency on Aging (AAA) in Los Angeles County. Participants will gain a thorough understanding of various AAA call types, appropriate sample language, and adherence to AAA protocols.

    This training is mandatory for all call-handling personnel, including performance coaches and resource department staff, to ensure consistent, high-quality service delivery. By the end of this training, participants will be proficient in handling AAA-related calls, from initial contact to follow-up, ensuring that all inquiries are managed with the utmost care and professionalism.

    Total learning time: 45 minutes 

    Click HERE to learn more about the Los Angeles County Area Agency on Aging (AAA) services.

  • 2024 Child Abuse Call Handling and Foster Care Services Annual Training
    Contains 3 Component(s)

    This training video aims to link individuals wanting to report suspected child abuse to the Department of Children and Family Services (DCFS) – Child Abuse Reporting Hotline

    This 2024 training will empower call handling agents and staff on how to respond to inquiries related to child abuse, distinguish various types of suspected child abuse, make appropriate referrals, and report suspected child abuse when needed. In addition, this training will increase the CRAs’ awareness of foster care services.

    This training is mandatory for Call-Handling agents, Performance Coaches, and The Resource Department. 

  • 2024 Department of Public Health: Abortion Safe Haven Program
    Contains 7 Component(s)

    Abortion is a Public Health Issue is an online training to share evidence-based information about abortion and its importance to reproductive health equity. This training shares up-to-date information about abortion laws and access and how these impact health.

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  • 2024 Los Angeles County Department of Healthcare Services (DHS)
    Contains 3 Component(s)

    This training aims to guide call-handling staff on the Los Angeles County Department of Healthcare Services (DHS) for inquirers requesting information on access to healthcare in LA County. This training will also provide an overview of various facilities and services linked to help the learner understand possible call types, sample language, and supportive programs and their benefits. Access to various healthcare programs may vary based on eligibility.

    This training aims to guide call-handling staff on the Los Angeles County Department of Healthcare Services(DHS)for inquirers requesting information on access to healthcare in LA County. This training will also provide an overview of various facilities and services linked to help the learner understand possible call types, sample language, and supportive programs and their benefits. Access to various healthcare programs may vary based on eligibility.

  • 2024 Safely Surrender Baby (SSB) Annual Training
    Contains 2 Component(s)

    This self-paced video offers a refresher on call-handling techniques for the SSB service line, which serves all of California. Participants will enhance their understanding of SSB Law, learn to provide accurate information to callers, identify hospital staff authorized to accept surrendered babies, and effectively manage inquiries about reclaiming surrendered babies.

    This self-paced course highlights the crucial role of the SSB line in serving the entire State of California, ensuring you understand the significant impact of your work.

    You'll deepen your knowledge of the SSB Law, empowering you to provide accurate and efficient information to all callers. The training also covers essential protocols, including identifying which hospital staff can accept a surrendered baby and the best practices for managing inquiries about reclaiming a surrendered baby.

    Boost your expertise and confidence in handling calls efficiently within the SSB service line!

    Total Learning Time: 35 minutes

  • 2024 Unincorporated Area Code Enforcement Training
    Product not yet rated Contains 3 Component(s)

    This training highlights the diverse types of potential violations you may encounter and equips you with the knowledge to assess situations and confidently create clear, comprehensive code enforcement reports.

    Join this valuable training, led by expert inspection personnel from the Department of Regional Planning and designed specifically for call-handling staff. You'll gain essential skills in identifying reportable code violations for the Los Angeles County Department of Regional Planning and other key counties serving Unincorporated areas.

    TOTAL LEARNING TIME: 60 MINUTES 

  • Active Listening Training
    Contains 1 Component(s)

    This training will help you better understand the impact of active listening and how to develop the skillset.


    LEARNING POINTS: 

    1. Listen to learn

    2. Encourage

    2. Acknowledge what is being shared 

    3. Clarify

    4.Summarize

  • Anti-Hate
    Contains 9 Component(s)

    The purpose of this training is to identify and report hate crimes and hate incidents within Los Angeles County.

    Did you know that, From January through July 2020, 211 LA received 256 calls reporting hate, including 27 calls as a result of COVID-19?

  • Anti-Hate Training Series
    Contains 6 Component(s)

    This training provides an overview of the Anti-Hate Training material videos 1 - 3. These videos provide updated information about the Anti-Hate protocols and the updates completing the input form.

    This training provides an overview of the Anti-Hate Training material videos 1 - 3. These videos provide updated information about the Anti-Hate protocols and the updates completing the input form.