211 LinQ is a Customer Relationship Management Software System created by 211 Los Angeles. It is used to document all customer interactions, reporting services, and for reporting service gaps within Los Angeles County.

211 LinQ allows staff to locate Health and Human Service referrals quick and easy in which staff can then send those referrals to our customers via email, text, or provide verbally over the phone.

Training video on Los Angeles County Department of Children and Family Services and 211 LA's role on referring inquirers on child abuse related services.

In this series of training, you’ll get an updated view of the call handling process for the variety of the types of calls we receive within our organization. Training within the LMS is designed to be self-guided.

What to expect: 

1. *Recorded Content 
2.  Downloads (Job Aids) 
3. *Content-Specific Training Quiz 

*content-specific training quiz assesses the understanding and/or area of opportunity of the information reviewed. 

*this field is mandatory to receive credit/hours. 

This training will provide information regarding the LA Found Program.

The AJCC is a network of local, state, private, and public organizations offering various services that bring business owners seeking employees with job openings and qualified job seekers together.

This training is mandatory for Call-Handling agents, Performance Coaches, and The Resource Department. 

This training aims to guide call-handling staff on handling Area Agency on Aging (AAA) requests from inquirers in LA County. This training will also provide an overview of various AAA call types, sample language, and the AAA Protocol. Training will provide an understanding of what AAA is and what steps to take for creating a profile and offering services, as well as offering to follow up with the caller. Trainees will be able to understand how to handle and document AAA calls.  

This training is mandatory for Call-Handling agents, Performance Coaches, and The Resource Department. 

Staff will have updated information on documenting APS calls related to general APS. Update the APS report narrative when a call is related to the Home Safe program. Knowledge of the protocols for handling APS calls that turn into a crisis and how to handle those call types—general reminders on completing the APS reporting form for accuracy when submitting reports.

This training aims to guide call-handling staff handling L.A. Found requests from inquirers in L.A. County. This training will also provide an overview of various L.A. Found call types, sample language, and supportive programs and their benefits. Training will provide an understanding of L.A. Found and steps to take for reporting missing persons who are participants. 

This training is mandatory for Call-Handling agents, Performance Coaches, and The Resource Department. 

Staff in attendance or viewing the recorded video will have the most recent information on how DMH conducts assessment and provides dispatch to those community members in a crisis. This training will also describe how DMH works with 211LA to ensure those in need can access resources provided by the Los Angeles County Department of Mental Health and its partner agencies.

This training aims to educate and guide parents, service providers, and the public about the Safely Surrendered Baby (SSB) law—the process of surrendering a newborn at 72 hours old or less. The information presented will provide information on how to order the SSB kits and which State agency to contact if a designated SSB site did not receive the SSB kits that have been ordered.