2024 Child Abuse Call Handling and Foster Care Services Annual Training

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This 2024 training will empower call handling agents and staff on how to respond to inquiries related to child abuse, distinguish various types of suspected child abuse, make appropriate referrals, and report suspected child abuse when needed. In addition, this training will increase the CRAs’ awareness of foster care services.

This training is mandatory for Call-Handling agents, Performance Coaches, and The Resource Department. 

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Child Abuse Call Handling and Foster Care Services Training Video
Open to view video.  |  20 minutes
Open to view video.  |  20 minutes To link individuals wanting to report suspected child abuse to the Department of Children and Family Services (DCFS) – Child Abuse Reporting Hotline 5/2024
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Child Abuse Call Handling and Foster Care Services Knowledge Check
5 Questions  |  4 attempts  |  4/5 points to pass
5 Questions  |  4 attempts  |  4/5 points to pass
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Child Abuse Call Handling and Foster Care Services Protocol
Open to download resource.
Open to download resource.
You must register to access.