CA vs. Hate Resource Line and Network Training Materials

5 (6 votes)

Training provided to the CA vs. Hate Network includes informational materials that call-handling staff can independently access to facilitate ongoing training, including onboarding new staff.

CA vs. Hate Table of Contents (Click Button to Review)

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Prerequisite/Fundamentals

Welcome Message and CA vs. Hate Montage Video

Open to view video. | 4 minutes

You must register to access.

Welcome Message and CA vs. Hate Montage Video Knowledge Check

2 Questions | Unlimited attempts | 0/2 points to pass

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CA vs. Hate Training Overview Video

Open to view video. | 14 minutes

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CA vs. Hate Training Overview Knowledge Check

4 Questions | Unlimited attempts | 0/4 points to pass

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Hate Crime vs. Hate Incident Training Video

Open to view video. | 100 minutes

You must register to access.

Hate Crime vs. Hate Incident Knowledge Check

5 Questions | Unlimited attempts | 0/5 points to pass

5 Questions | Unlimited attempts | 0/5 points to pass The following scenarios are part of Marshall Wong’s December 1, 2022 training, “ What is a Hate Crime?

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California Law Protects You From Hate Violence Handout Knowledge Check

4 Questions | Unlimited attempts | 0/4 points to pass

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California Law Protects You From Hate Violence, Ralph Act Handout

Open to download resource.

You must register to access.

Sample Hate Crime vs. Hate Incidents Scenarios

Open to download resource.

You must register to access.

Protected Classes Handout

Open to download resource.

Open to download resource. Instructions: 1. Download The Ralph Act 2. Review the Protected Characteristics 3. Save the download to your device

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Culturally Responsive & Critical Self-Reflection Practices when providing resources to the Community Training Video

Open to view video. | 84 minutes

You must register to access.

Annual LA County Hate Crime Report Training Video

Open to view video. | 56 minutes

You must register to access.

Technical Training

Working Effectively with Victims of Hate Training Video

Open to view video. | 55 minutes

You must register to access.

Working Effectively with Victims of Hate Knowledge Check

4 Questions | Unlimited attempts | 0/4 points to pass

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CS Care Program Training Video

Open to view video. | 61 minutes

You must register to access.

CS Care Program Knowledge Check

4 Questions | Unlimited attempts | 0/4 points to pass

You must register to access.

Care Coordination using CS Care Program Training Video Pt 2

Open to view video.

Open to view video. On January 19, 2023 training was offered to Levels 3 and 4 who will be using CS Care program software to perform care coordination.

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Care Coordination using CS Care Program Pt 2 Knowledge Check

4 Questions | Unlimited attempts | 0/4 points to pass

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Care Coordination surveys to complete and Case Collaborator permissions (Monthly Meeting 7/12/23)

Open to view video. | 34 minutes

Open to view video. | 34 minutes Care Coordinators will use this training to understand how to complete the Activity Log used for documenting attempts made to contact their client, update the Post- Care Coordination survey to identify mandatory reporting and affirm bias motivations, identify; how to complete and submit a Care Plan to your client used for determining their care coordination goals and referrals provided. Lastly, a workaround is explained for case collaborators to have permission to edit case updates.

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Care Coordination Surveys to Complete and Case Collaborator Permissions Knowledge Check

1 Question | Unlimited attempts | 0/1 points to pass

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Care Coordination Protocol Refresher Training

Open to view video. | 25 minutes

Open to view video. | 25 minutes A review with specific instructions to document care coordination services and make successful attempts to contact the person reporting hate.

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Care Coordination Protocol Refresher Knowledge Check

3 Questions | Unlimited attempts | 0/3 points to pass

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CA vs Hate - Care Coordinator Protocol

Open to download resource.

Open to download resource. Guidance for Care Coordination on how to offer services and document each activity.(revised 2/13/24)

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CA vs Hate - Attorney Assistance Guidelines

Open to download resource.

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Case Status & Protocol Updates

Open to view video. | 18 minutes

Open to view video. | 18 minutes This training is for Levels 3-4 who provide care coordination services. This training clarifies the following items of the Care Coordination process: appropriate person to receive services; attorney assistance guidance on how to proceed with services; next steps when law enforcement referrals are requested on a submitted report; how to mark the confirmed bias motivation on CS Care; the follow-up attempt process; the contact attempt sequence to follow, completing the post care coordination survey, case Status types, and the process to complete the Activity Log.

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Case Status & Protocol Updates Knowledge Check

3 Questions | Unlimited attempts | 0/3 points to pass

3 Questions | Unlimited attempts | 0/3 points to pass Test your knowledge of case status and protocol updates.

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Call Center Lead Refresher Training about Care Coordination Video

Open to view video. | 21 minutes

Open to view video. | 21 minutes The refresher training aimed at call center leads was provided during the February 2024 monthly network meeting. The following topics were covered so that leads can offer additional guidance to care coordinators: capturing client testimonials about care coordination services; process to record referrals within and outside of LA County; confirming the actual bias motivation experienced by the person reporting hate/their client; care coordinators to identify themselves as the specialist for their cases; template on how a care coordinator's notes on CS Care should be captured; and the deadline to deliver case conference presentation documents; attorney assistance guidelines.

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Call Center Lead Refresher Knowledge Check

3 Questions | Unlimited attempts | 0/3 points to pass

3 Questions | Unlimited attempts | 0/3 points to pass Test your knowledge from the Call Center Lead Refresher Training

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CA vs Hate Outreach Powerpoint

Open to download resource.

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How to Submit an Accurate Report, Refresher Training presented on 3/13/24

Open to view video.

Open to view video. This training offers all who help callers submit a CA vs. Hate report a step-by-step overview of each question on the reporting form. The Call Handling Protocol, found in the Technical and Resource sections, is an additional resource.

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CA vs. Hate Call Handling Protocol

Open to download resource.

Open to download resource. This protocol offers step-by-step guidance on completing the reporting form and documenting the responses provided by the caller reporting hate. (Revised 3.18.24)

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How to Submit an Accurate Report Knowledge Check

4 Questions | Unlimited attempts | 0/4 points to pass

4 Questions | Unlimited attempts | 0/4 points to pass Test your knowledge from the How to Submit an Accurate Report training video

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Skills Development -Cultural Competency Training from Statewide Partners

LGBT Center: RISE (Recognize, Intervene, Support, Empower)

LGBTQ Center: RISE - Training Feedback Survey

Select the "Click to Here to Start Survey" button to begin. | 1 minute

Select the "Click to Here to Start Survey" button to begin. | 1 minute Please complete this survey to inform us about your CA vs. Hate training experience. Your feedback will help us plan and improve our future training.

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Persevering with Pride: Supporting LGBTQ+ Survivors of Hate-Motivated Incidents Pt 1

Open to view video.

Open to view video. This training video enhances our cultural competency when providing supportive services to the LGBTQ+ community. The training components in this part one training include: 1. LGBT Rise Program Overview 2. Recognizing the Impact of Language 3. Practice Using Affirming Language 4. Recognizing Bias 5. Coming Out- Unique Challenges and Benefits 6. Transforming Justice for LGBTQ Youth in Wayne County 7. Practice Assessing the Environment

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Persevering with Pride: Supporting LGBTQ+ Survivors of Hate-Motivated Incidents Pt 1 Knowledge Check

1 Question | Unlimited attempts | 0/1 points to pass

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Glossary of Terms, Pronouns, Current Trends, Factsheet for Crisis Hotline Responders, CA LGBTQ+ Laws and Policies, Additional Resources Handout

Open to download resource.

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Persevering with Pride: Supporting LGBTQ+ Survivors of Hate-Motivated Incidents, Pt. 2

Open to view video.

Open to view video. This is part two of a series to enhance our cultural competency when providing supportive services to the LGBTQ+ community. The components in part 2 include: -Experiences of Violence and Healing -CA Protections and Resources

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Persevering with Pride: Supporting LGBTQ+ Survivors of Hate-Motivated Incidents, Pt. 2 Knowledge Check

1 Question | Unlimited attempts | 0/1 points to pass

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Supplemental Resource- Managing SOGIE Information

Open to download resource.

Open to download resource. Five points to help you manage information shared about sexual orientation, gender identity, and gender expression so that the health and safety of LGBTQ+ is maintained

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LGBTQ+Preparedness Training, RISE Part 3

Open to view video.

Open to view video. The 3rd installment of “Persevering with Pride” will cover SOGIE (sexual orientation, gender identity, gender expression) basics, language best practices, and working with biased providers. It also features a discussion about inquiring about pronouns from clients.

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Bias Intervention, Part 3 Continuation

Open to view video.

Open to view video. This continuation of the 3rd installment of “Persevering with Pride” features methods of bias intervention and how to work with bias first responders.

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LGBTQ+Preparedness Training, RISE Part 3 Knowledge Check

3 Questions | Unlimited attempts | 0/4 points to pass

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The Coalition for Humane Immigrant Rights (CHIRLA)

CHIRLA - Training Feedback Survey

Select the "Click Here to Start Survey" button to begin. | 1 minute

Select the "Click Here to Start Survey" button to begin. | 1 minute Please complete this survey to inform us about your CA vs. Hate training experience. Your feedback will help us plan and improve our future training.

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CHIRLA Overview Training Video

Open to view video. | 33 minutes

Open to view video. | 33 minutes CHIRLA is one of CA vs. Hate statewide CBO partners providing victim support to all care coordinators who need support with problem solving. Learn more about CHIRLA's programs, services and advocacy, in addition to how to refer the people you are supporting to CHIRLA.

You must register to access.

CHIRLA Overview Knowledge Check

1 Question | Unlimited attempts | 0/1 points to pass

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Asian Americans Advancing Justice SOCAL (AAAJ SoCal)

AAAJ SoCal - Training Feedback Survey

Select the "Click Here to Start Survey" button to begin. | 1 minute

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Asian Americans Advancing Justice SoCal's Culture Club: Looking through the Eyes of Cultural Competency

Open to view video.

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Asian Americans Advancing Justice SoCal's Culture Club: Looking through the Eyes of Cultural Competency Knowledge Check

1 Question | Unlimited attempts | 0/1 points to pass

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Anti-Defamation League (ADL)

ADL - Training Feedback Survey

Select the "Click Here to Start Survey" button to begin. | 1 minute

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Introduction to Antisemitism and the Jewish-American Community

Open to view video.

You must register to access.

Introduction to Antisemitism and the Jewish-American Community Knowledge Check

1 Question | Unlimited attempts | 0/1 points to pass

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ADL: The Changing Landscape of Extremism

Open to view video. | 39 minutes

Open to view video. | 39 minutes An insightful presentation on extremism. Learn about the ADL Center on Extremism's (COE) work on the ground and online, targeting the rising threat of extremism in America, significant trends and developments in the extremist movement, and activity and groups most active in California.

You must register to access.

ADL: The Changing Landscape of Extremism Knowledge Check

1 Question | Unlimited attempts | 0/1 points to pass

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Current Antisemitic Climate

Open to view video. | 33 minutes

Open to view video. | 33 minutes ADL's presentation by Mason Peeples from ADL's Center of Extremism's recent reports on White Supremacy propaganda activity and trends tracked from acts occurring in California. Propaganda that was antisemitic and anti-LGBTQ+. (Presented April 10, 2024)

You must register to access.

ADL presents Current Trends and Statistics on Antisemitic Incidents Video

Open to view video. | 47 minutes

Open to view video. | 47 minutes On July 17, 2024, Matt Friendman from ADL gave an overview of what Antisemitism includes, its history, and current trends of hate experienced by the Jewish community. Statistics on the rise of hate acts report from October 2023's conflict in the Middle East to the continued rise since 2023.

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ADL presents Current Trends and Statistics on Antisemitic Incidents Knowledge Check

3 Questions | Unlimited attempts | 0/3 points to pass

3 Questions | Unlimited attempts | 0/3 points to pass Test your knowledge about the ADL presentation

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Hate Violence Prevention Partnership (HVPPLA)

HVPPLA - Training Feedback Survey

Select the "Click Here to Start Survey" button to begin. | 1 minute

You must register to access.

HVPPLA: Overview & Know Your Rights Workshop

Open to view video. | 32 minutes

Open to view video. | 32 minutes HVPPLA is one of CA vs. Hate's statewide CBO (Community Based Organization) partners. Learn more about their mission to stop hate-motivated violence, their partners, and their "Know Your Rights" workshop.

You must register to access.

HVPPLA: Overview & Know Your Rights Workshop Knowledge Check

1 Question | Unlimited attempts | 0/1 points to pass

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TransLatin@ - Training Feedback Survey

Recorded 12/28/2023 | 1 minute

Recorded 12/28/2023 | 1 minute Please complete this survey to inform us about your CA vs. Hate training experience. Your feedback will help us plan and improve our future training.

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HVPPLA Know Your Rights Brochure

Open to download resource.

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Being Muslim & Belonging

Open to view video. | 51 minutes

Open to view video. | 51 minutes HVPPLA partnering agency Muslim Public Affairs Counsel (MPAC) and Edina Lekovic, co-founder of NewGround: A Muslim-Jewish Partnership for Change, offer training to enhance our cultural competency skills around the Muslim community in California and across the globe.

You must register to access.

Being Muslim & Belonging Knowledge Check

4 Questions | Unlimited attempts | 0/4 points to pass

4 Questions | Unlimited attempts | 0/4 points to pass Test your knowledge from the Being Muslim & Belonging training

You must register to access.

Brotherhood Crusade Overview

Open to view video.

Open to view video. Stacy Hill-Williams presents an overview of programs and services at Brotherhood Crusade. A brief discussion about law enforcement killings and support services for the surviving victim concludes this training. June 12, 2024.

You must register to access.

MPAC's presentation on Countering Anti-Muslim Hate

Open to view video. | 38 minutes

Open to view video. | 38 minutes MPAC introduces us to the root causes of Islamophobia rooted in policy. An overview of Muslim policy advocacy was provided. The impact of Islamophobia on all Americans was shared, along with effective strategies combat Anti-Muslim through educational curricula.

You must register to access.

MPAC Countering Anti-Muslim Hate Knowledge Check

3 Questions | Unlimited attempts | 3/3 points to pass

3 Questions | Unlimited attempts | 3/3 points to pass Test your knowledge from the "MPAC's presentation on Countering Anti-Muslim Hate" video.

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Bienestar's Organization & Program of services Overview

Open to view video. | 42 minutes

Open to view video. | 42 minutes On July 10, 2024 Brendan O'connell from Bienestar presented an overview of the services they offer to the community which include but are not limited to HIV survivors. The barriers and solutions to access medical services was addressed.

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Bienestar's Organization & Program of Services Overview - Knowledge Check

3 Questions | Unlimited attempts | 3/3 points to pass

3 Questions | Unlimited attempts | 3/3 points to pass Test your knowledge from Bienestar's Organization & Program of Services Overview.

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TransLatin@

TransLatin@ Info Packet

Open to download resource.

Open to download resource. TransLatin@ training participant information packet.

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TransLatin@ Training: Transgender, Gender-nonconforming/nonbinary, Intersex (TGI) identities Day 1 (Part 1)

Open to view video. | 61 minutes

Open to view video. | 61 minutes Description: Learn about the services that The TransLatin@ Coalition provides and begin to explore TGI resources in your area. Engage in conversations about the vulnerability of TGI people. Develop awareness of issues faced by Transgender, Gender non-conforming, and Intersex (TGI) people. Learn and utilize gender-expansive language, frameworks, and exemplary practices that support TGI people. Recognize how you can normalize or institutionalize practices that are inclusive to TGI people.

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TransLatin@ Training: Transgender, Gender-nonconforming/nonbinary, Intersex (TGI) identities Day 1 (Part 2)

Open to view video. | 17 minutes

Open to view video. | 17 minutes Learn about the services that The TransLatin@ Coalition provides and begin to explore TGI resources in your area. Engage in conversations about the vulnerability of TGI people. Develop awareness of issues faced by Transgender, Gender non-conforming, and Intersex (TGI) people. Learn and utilize gender-expansive language, frameworks, and exemplary practices that support TGI people. Recognize how you can normalize or institutionalize practices that are inclusive to TGI people.

You must register to access.

TransLatin@ Training Day 1 Knowledge Check

4 Questions | Unlimited attempts | 0/4 points to pass

4 Questions | Unlimited attempts | 0/4 points to pass Check your knowledge from the TransLatin@ Training Day 1

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TransLatin@ Training: Transgender, Gender-nonconforming/nonbinary, Intersex (TGI) identities Day 2 (Part 1)

Open to view video. | 51 minutes

Open to view video. | 51 minutes Day 2 covers how the Transgender, Gender-expansive, Intersex (TGI) community accesses services and gender-affirming care. It also discusses how systemic oppression shows up for TGI people.

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TransLatin@ Training: Transgender, Gender-nonconforming/nonbinary, Intersex (TGI) identities Day 2 (Part 2)

Open to view video. | 30 minutes

Open to view video. | 30 minutes Day 2 covers how the Transgender, Gender-expansive, Intersex (TGI) community accesses services and gender-affirming care. It also discusses how systemic oppression shows up for TGI people.

You must register to access.

TransLatin@ Training Day 2 Knowledge Check

4 Questions | Unlimited attempts | 0/4 points to pass

4 Questions | Unlimited attempts | 0/4 points to pass Check your knowledge from the TransLatin@ Training Day 2

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TransLatin@ Training: TGI Identities: Spanish Language Terminology and the Migrant Experience Day 3

Open to view video. | 54 minutes

Open to view video. | 54 minutes Spanish terms to help identify TGI individuals' preferred pronouns and everyday language that will help enhance inclusivity and demonstrate standardization in administrative processes. The last piece shows the experience of migrant TGI migrants.

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TransLatin@ Training Day 3 Knowledge Check

3 Questions | Unlimited attempts | 0/3 points to pass

3 Questions | Unlimited attempts | 0/3 points to pass Check your knowledge from the TransLatin@ Training Day 3

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Glosario de Términos - TGI (Transgender, Gender-expansive, and Intersex) Glossary of Terms in Spanish

Open to download resource.

Open to download resource. Transgender and gender non-conforming people vary in the terms they use and prefer to use to describe their experiences. If you are not sure if a term is affirmative or offensive to an individual, you can ask the person what terms they prefer. This glossary of terms will enhance your knowledge of the terms that are used in modern times.

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Other Partners

Other Partners - Training Feedback Survey

Select the "Click here to Start Survey" button to begin. | 5 minutes

Select the "Click here to Start Survey" button to begin. | 5 minutes Please complete this survey to inform us about your CA vs. Hate training experience. Your feedback will help us plan and improve our future training.

You must register to access.

LA County District Attorney Bureau of Victim Services

Open to view video. | 54 minutes

Open to view video. | 54 minutes Monica Sebastian, Supervising Victim Services Representative for the Los Angeles County District Attorney’s Bureau of Victim Services offers an overview of the services they offer victims of hate crimes and incidents and how we can collaborate with the DA's Office to provide supportive services

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LA County District Attorney Bureau of Victim Services - Presentation Handout

Open to download resource.

Open to download resource. Monica Sebastian, Supervising Victim Services Representative for the Los Angeles County District Attorney’s Bureau of Victim Services offers an overview of the services they offer victims of hate crimes and incidents and how we can collaborate with the DA's Office to provide supportive services.

You must register to access.

Hate Crime Units in Los Angeles County Training Video

Open to view video. | 55 minutes

Open to view video. | 55 minutes LA County Sheriffs (LASD) and LA City Police Department's (LAPD) Hate Crimes Coordinators inform us about their involvement with taking hate crime and incident reports, explain the training they offer their officers, and process to request their collaboration on CA vs Hate cases.

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Saahas For Cause: An organization offering supportive services to empower South Asian communities

Open to view video. | 13 minutes

Open to view video. | 13 minutes Anchu Biswas, Saahas's Community Relations Manager, presents an overview of the organization's purpose and programs related to supportive services in a linguistically specific and culturally sensitive manner. They provide non-judgmental care and a safe space for people suffering any form of barriers or hardships in their lives. Even though they specialize in serving the South Asian community in Southern California, their services are open to anyone who needs support during their journey.

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Saahas For Cause Knowledge Check

2 Questions | Unlimited attempts | 0/2 points to pass

2 Questions | Unlimited attempts | 0/2 points to pass Test your Knowledge from the Saahas For Cause presentation.

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CA Victims Resource Center Overview of Program Services

Open to view video. | 21 minutes

Open to view video. | 21 minutes Callers and advocates receive information on such matters as victims' compensation, victims' rights in the Justice System, restitution, civil suits, right to speak at sentencing and parole board hearings, as well as information on specific rights of victims of domestic violence, elder abuse, child abuse, and abuse against disabled.

You must register to access.

CA Victims Resource Center Knowledge Check

3 Questions | Unlimited attempts | 0/3 points to pass

3 Questions | Unlimited attempts | 0/3 points to pass Test your Knowledge from the CA Victims Resource Center presentation.

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Introduction to St. John's Community Health

Open to view video. | 15 minutes

Open to view video. | 15 minutes Overview of St. John's Community Health programs, services, and methods to ask for advocacy support with client-focused care coordination services.

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St. John's Community Health Knowledge Check

3 Questions | Unlimited attempts | 0/3 points to pass

3 Questions | Unlimited attempts | 0/3 points to pass Test your knowledge from the Introduction to St.John's Community Health Training.

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Overview of California Victim Compensation Board (CalVCB)

Open to view video. | 30 minutes

Open to view video. | 30 minutes Overview of California Victim Compensation Board (CalVCB), services, and method to ask for advocacy support with client-focused care coordination services. The training doesn't explain cybercrimes, but CalVCB offered examples, including child pornography and online harassment. For online harassment CalVCB evaluates factors including who the content was distributed to, the nature of the content shared, if the actions were taken without consent, and whether the action intended to put the victim or their immediate family in fear of their safety.

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CalVCB Knowledge Check

2 Questions | Unlimited attempts | 0/2 points to pass

2 Questions | Unlimited attempts | 0/2 points to pass Test your knowledge from the Overview of California Victim Compensation Board (Cal VCB)

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Disability Awareness & Etiquette Presentation

Open to view video. | 54 minutes

Open to view video. | 54 minutes CALIF presented Disability Language, Equity and Etiquette information about the the number of people that identify living with a disability, invisible and visible disabilities, language to understand and utilize, and resources available. Bottom line disability looks different for everyone and the accommodations available to them vary. Click to enhance your cultural competency with people living with a disability. Presented 9.11.24.

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Disability Awareness and Etiquette Presentation Knowledge Check

4 Questions | Unlimited attempts | 4/4 points to pass

4 Questions | Unlimited attempts | 4/4 points to pass Test your knowledge from the Disability Awareness and Etiquette Presentation.

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California Alliance of Information Referral Services (CAIRS) Webinars

CAIRS - Training Feedback Survey

Select the "Click Here to Start Survey" button to begin. | 1 minute

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Enhancing Justice, Equity, Diversity, and Inclusion when Providing Trauma Informed Care Services Training Video

Open to view video.

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Supporting Communities and Individuals Targeted by Hate Training Video

Open to view video.

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From Empathy to Compassion: The Neuroscience of Self-Care and Well-Being Human Services Training Video

Open to view video.

Open to view video. Participants will learn a tool for shifting from empathy to compassion to decrease the risk for fatigue, burnout, and vicarious trauma, as well as strategies for maintaining a healing presence and staying in service when witnessing human suffering. Participants, will also have the opportunity to self-assess their level of self-compassion to support self-awareness and a plan for self-care. The presentation will include the following content: Describe the human stress response- how we are wired and move through the world. Define empathy and compassion from a neurobiological perspective. Illustrate the difference between compassion fatigue vs. empathetic distress fatigue. Assess the level of self-compassion Apply mindfulness and compassion skills training for psychological well-being.

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