Components of a Call
-
Register
- Leadership - Free!
- Supporting Staff - Free!
- External Partner - Free!
Learning Points:
The learner will:
● Be able to identify the components within a Comprehensive I & R call
● Utilize and apply the elements included in a call such as correct call opening, assessment,
delivery of service, call closing, etc.
● Become familiar with call standards including time frames, call openings etc.
● Understand the function of Quality Assurance standards and the expectations
Key:
Complete
Next
Failed
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LockedCommunity Resources and Information
211 LA is the central source for providing information and referrals for all health and human services in LA County. Our 2-1-1 phone line is open 24 hours, 7 days a week, with trained Community Resource Advisors prepared to help with any situation, any time. Dial
211. Our community services go far beyond phone referrals – explore our website to learn more at www.211la.org.
If you are calling from outside Los Angeles County or cannot directly dial 2-1-1, call 1-800-339-6993
