Crisis Call Handling

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During this training the learner will:

  1. Comprehend the Crisis Protocol 
  2. Identify the crisis call levels (Green, Yellow, and Red) 
  3. Establish caller safety through the use of empathy and validation 
  4. Provide and connect the inquirer to appropriate resources
  5. Understand the importance of debriefing (self-care) after handling a crisis call

Key:

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Crisis Call Handling Protocol
Open to download resource.
Open to download resource.
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Crisis Call Quick Guide
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Open to download resource.
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Crisis Activity for New Hire Class
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Open to download resource.
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Crisis Call Handling Quiz
8 Questions  |  Unlimited attempts  |  0/8 points to pass  |  Graded as Pass/Fail
8 Questions  |  Unlimited attempts  |  0/8 points to pass  |  Graded as Pass/Fail
You must register to access.