Customer Centricity Training
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FunFacts/Learning Points:
Customer centricity: Putting the callers at the center of what we do, and the skills to become an Ambassador of Hope.
- Assessment-1st activity after video
- Empathy
- Actively listening,
- Proper assessment
- Call steering
- Tone
- Pleasantries
- Providing sufficient referrals
Key:
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Customer Centricity Training Protocol Video
Open to view video. | 10 minutes
Open to view video. | 10 minutes