Customer Centricity Training
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- Leadership - Free!
- Supporting Staff - Free!
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FunFacts/Learning Points:
Customer centricity: Putting the callers at the center of what we do, and the skills to become an Ambassador of Hope.
- Assessment-1st activity after video
- Empathy
- Actively listening,
- Proper assessment
- Call steering
- Tone
- Pleasantries
- Providing sufficient referrals
Key:
Complete
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Failed
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LockedCommunity Resources and Information
211 LA is the central source for providing information and referrals for all health and human services in LA County. Our 2-1-1 phone line is open 24 hours, 7 days a week, with trained Community Resource Advisors prepared to help with any situation, any time. Dial
211. Our community services go far beyond phone referrals – explore our website to learn more at www.211la.org.
If you are calling from outside Los Angeles County or cannot directly dial 2-1-1, call 1-800-339-6993
