Customer Centricity Training

4.5 (2 votes)

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FunFacts/Learning Points: 

Customer centricity: Putting the callers at the center of what we do, and the skills to become an Ambassador of Hope.

  • Assessment-1st activity after video
  • Empathy
  • Actively listening, 
  • Proper assessment
  • Call steering
  • Tone
  • Pleasantries  
  • Providing sufficient referrals

Key:

Complete
Failed
Available
Locked
Seduced by Exceptional Customer Service Video
Recorded 02/11/2021
Recorded 02/11/2021
You must register to access.
Customer Centricity Training Protocol Video
Open to view video.  |  10 minutes
Open to view video.  |  10 minutes
You must register to access.
Customer Centricity Quiz
5 Questions  |  Unlimited attempts  |  0/5 points to pass  |  Graded as Pass/Fail
5 Questions  |  Unlimited attempts  |  0/5 points to pass  |  Graded as Pass/Fail
You must register to access.