This six-module course offers comprehensive training materials tailored to assist DOJ TTA awardees in effectively implementing their state's hate reporting program and supportive service options.
The Anti-Hate Learning Map is a strategic guide that facilitates a structured learning path to enhance comprehension and successful completion.
It is advisable to download the Anti-Hate Resource Guide before accessing the 'Modules' tab.
The attached digital guide comprises definitions, key terminologies, resources featured in the training video, and supplementary valuable resources. Click on 'Anti-Hate Resource Guide' to initiate the download.
Open to view video. | 15 minutes
In this first module, 211 LA welcomes you and explains how the training is set up, where to find your resources, what these resources contain, and setting learning and content expectations.
Identifying and Developing the Reporting Form Video
Open to view video. | 16 minutes
Open to view video. | 16 minutes
In this second module, you will identify the type of questions that will be asked in your reporting form and their response selection.
Open to view video. | 15 minutes
In this third module, you will review the other areas of decision-making related to your telephony, Customer Relationship Management system, and referral database.
Open to view video. | 6 minutes
In this fourth module, you will review the types of training that support call specialists, identifying partners that enhance cultural competence awareness, and case collaboration to help provide services to people targeted by hate.
Open to view video. | 5 minutes
In this fifth module, you will review the measurements of quality assurance and performance, which include case conferencing, satisfaction surveys, and productivity.
Open to view video. | 70 minutes
In this sixth and final module, resources will detail techniques and essential skills training to facilitate collaborative communication between callers and call handlers. This module also encompasses descriptions of self-care practices.
Open to view video. | 100 minutes
Led by Marshall Wong, a Senior Human Relations Consultant at the Los Angeles County Commission on Human Relations training, this live instructor-led course aims to distinguish hate crimes from incidents and shed light on perpetrators' biased motives when selecting their victims.
Congratulations on the successful completion of the DOJ TTA Training. 211 LA cordially invites you to download your badge as a testament to your dedication to combating Hate.
211 LA is the central source for providing information and referrals for all health and human services in LA County. Our 2-1-1 phone line is open 24 hours, 7 days a week, with trained Community Resource Advisors prepared to help with any situation, any time. Dial
211. Our community services go far beyond phone referrals – explore our website to learn more at www.211la.org.
If you are calling from outside Los Angeles County or cannot directly dial 2-1-1, call 1-800-339-6993
Complete
Next
Failed
Available
Locked
Welcome to LMS!