This training will help you better understand the impact of active listening and how to develop the skillset.

The purpose of this training is to identify and report hate crimes and hate incidents within Los Angeles County.

This training will help you better understand the NewAssembly Spirit Program.

SUMMARY/PURPOSE: To provide information and referral (I&R) services to the community while maintaining a customer centric experience through consistent call handling practices.

This training aims to identify when a caller is in crisis, how to navigate the caller appropriately, and the importance of debriefing after crisis calls.

Purpose: Highlight the importance of service standards and their impact on a customer’s experience. Outcome: Building connections with our inquirers as we place them at the center of what we do.

The purpose for this topic is for CRAs to have the ability to identify when a caller is in a domestic violence situation in order to appropriately handle the situation. CRAs must gain the skills and knowledge to identify a Domestic Violence situation and properly learn how to connect callers to experts assisting with domestic violence situations and/or to get callers to immediate safety in a timely and effective manner.

The trainees will get an understanding and overview of the Employment Development Department including benefits and services. In addition, trainees will also learn about resources related to employment programs in the 211LinQ database.

The purpose of the training is for the participants to learn the Emergency Food Protocol and accurately provide food referrals to those that reach 211.

This training will provide the ability to understand and share the feelings of others.

The trainees will have a general understanding of housing issues involving landlords and tenants including housing discrimination Example: The trainee will: understand how to ask appropriate assessment questions to concerned inquirers locate correct resources related to landlord or tenant issues understand the importance of not answering legal questions

PURPOSE: Introduce the programs and benefits offered through the Department of Public Social Services. Trainees will assist inquirers to navigate through the Department of Public Social Services income support and benefits systems.

Youtube: If nothing is guaranteed, we know that there will be obstacles throughout life that will innately stimulate our desire to be resilient. However, if we are not mindful, we miss an opportunity to explore and understand the dual nature of resiliency, thereby leaving pieces of ourselves

To understand the various vectors and offer to take reports for Los Angeles County when inquirer displays concerns regarding such vectors as well as Zika and West Nile.

PURPOSE: The goal is to educate the trainee on the various programs available for the Veteran population within Los Angeles County.

The California State Disability Insurance (SDI) program provides short-term Disability Insurance (DI) and Paid Family Leave (PFL) wage replacement benefits to eligible workers who need time off work.

A quick look at 211LA Workforce Management