Front line Staff
24 Results
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Contains 3 Component(s)
The America’s Job Center of California (AJCC) is a singular destination offering various workforce services. It delivers a comprehensive suite of cost-free employment and training services catering to various demographics, including employers and job seekers such as youth in the workforce, aging adults, veterans, and individuals with disabilities.
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- Leadership - Free!
- Supporting Staff - Free!
- External Partner - Free!
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Contains 4 Component(s)
This training aims to guide call-handling staff on handling Area Agency on Aging (AAA) requests from inquirers in LA County. This training will also provide an overview of various AAA call types, sample language, and the AAA Protocol. Training will provide an understanding of what AAA is and what steps to take for creating a profile. It will also focus on offering services utilizing the AAA Call Assessment Grid as well as offering a follow up with the caller. Trainees will be able to understand how to handle and document AAA calls.
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- Leadership - Free!
- Supporting Staff - Free!
- External Partner - Free!
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Contains 3 Component(s)
This training video aims to link individuals wanting to report suspected child abuse to the Department of Children and Family Services (DCFS) – Child Abuse Reporting Hotline
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- Leadership - Free!
- Supporting Staff - Free!
- External Partner - Free!
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Contains 7 Component(s)
Abortion is a Public Health Issue is an online training to share evidence-based information about abortion and its importance to reproductive health equity. This training shares up-to-date information about abortion laws and access and how these impact health.
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- Leadership - Free!
- Supporting Staff - Free!
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Contains 3 Component(s)
This training aims to guide call-handling staff on the Los Angeles County Department of Healthcare Services (DHS) for inquirers requesting information on access to healthcare in LA County. This training will also provide an overview of various facilities and services linked to help the learner understand possible call types, sample language, and supportive programs and their benefits. Access to various healthcare programs may vary based on eligibility.
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- Leadership - Free!
- Supporting Staff - Free!
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Contains 2 Component(s)
This self-paced video offers a refresher on call-handling techniques for the SSB service line, which serves all of California. Participants will enhance their understanding of SSB Law, learn to provide accurate information to callers, identify hospital staff authorized to accept surrendered babies, and effectively manage inquiries about reclaiming surrendered babies.
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- Leadership - Free!
- Supporting Staff - Free!
- External Partner - Free!
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Contains 3 Component(s)
This training highlights the diverse types of potential violations you may encounter and equips you with the knowledge to assess situations and confidently create clear, comprehensive code enforcement reports.
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- Leadership - Free!
- Supporting Staff - Free!
- External Partner - Free!
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Contains 3 Component(s)
This training will provide participants with overall knowledge of the AARP – Ayudando a Quien Ayuda (Helping the Helper) Program and how to effectively offer the program to eligible inquirers who are caregivers. Revised 03/2024
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- Leadership - Free!
- Supporting Staff - Free!
- External Partner - Free!
- More Information
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Contains 3 Component(s)
This ADRC training will provide participants with overall knowledge of the South Central Los Angeles Emerging Aging and Disability Resource Connection (SCLAE ADRC) Program and how to effectively offer the program to eligible inquirers who are seniors or living with a disability.
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- Leadership - Free!
- Supporting Staff - Free!
- External Partner - Free!
- More Information
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Contains 9 Component(s)
The purpose of this training is to identify and report hate crimes and hate incidents within Los Angeles County.
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- Leadership - Free!
- Supporting Staff - Free!
- External Partner - Free!
- More Information
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Contains 6 Component(s)
This training provides an overview of the Anti-Hate Training material videos 1 - 3. These videos provide updated information about the Anti-Hate protocols and the updates completing the input form.
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- Leadership - Free!
- Supporting Staff - Free!
- External Partner - Free!
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Contains 2 Component(s)
This training will help you better understand the NewAssembly Spirit Program.
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- Leadership - Free!
- Supporting Staff - Free!
- External Partner - Free!
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Contains 3 Component(s)
This training provides detailed information regarding the CESF After-Hours procedures for call handling in SPA 2 & 6 regions.
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- Leadership - Free!
- Supporting Staff - Free!
- External Partner - Free!
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Contains 2 Component(s)
Training on Civil Rights, Cultural Awareness, and Diversity is designed to offer valuable insights into implementing effective strategies that enhance intercultural relationships, prevent internal and external civil rights violations, and foster a harmonious and inclusive working environment at 211 LA.
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- Leadership - Free!
- Supporting Staff - Free!
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Contains 4 Component(s)
This training aims to identify when a caller is in crisis, how to navigate the caller appropriately, and the importance of debriefing after crisis calls.
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- Leadership - Free!
- Supporting Staff - Free!
- External Partner - Free!
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Contains 1 Component(s)
The purpose for this topic is for CRAs to have the ability to identify when a caller is in a domestic violence situation in order to appropriately handle the situation. CRAs must gain the skills and knowledge to identify a Domestic Violence situation and properly learn how to connect callers to experts assisting with domestic violence situations and/or to get callers to immediate safety in a timely and effective manner.
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- Leadership - Free!
- Supporting Staff - Free!
- External Partner - Free!
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Contains 6 Component(s)
The trainees will get an understanding and overview of the Employment Development Department including benefits and services. In addition, trainees will also learn about resources related to employment programs in the 211LinQ database.
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- Leadership - Free!
- Supporting Staff - Free!
- External Partner - Free!
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Contains 2 Component(s)
The purpose of the training is for the participants to learn the Emergency Food Protocol and accurately provide food referrals to those that reach 211.
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- Leadership - Free!
- Supporting Staff - Free!
- External Partner - Free!
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Contains 2 Component(s)
Professional Development Plan (PDP) Training
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- Leadership - Free!
- Supporting Staff - Free!
- External Partner - Free!
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Contains 3 Component(s)
LYFT Training
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- Leadership - Free!
- Supporting Staff - Free!
- External Partner - Free!
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Contains 2 Component(s)
Quick video for the basic understanding of the Problem Solving Program.
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- Leadership - Free!
- Supporting Staff - Free!
- External Partner - Free!
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Contains 3 Component(s)
This training is designed to provide awareness and increase the safety of county employees and the public within county facilities while ensuring the continuation of government services after a disaster. Revised 2023
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- Leadership - Free!
- Supporting Staff - Free!
- More Information
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Contains 2 Component(s)
To understand the various vectors and offer to take reports for Los Angeles County when inquirer displays concerns regarding such vectors as well as Zika and West Nile.
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- Leadership - Free!
- Supporting Staff - Free!
- External Partner - Free!
- More Information
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Contains 1 Component(s)
A quick look at 211LA Workforce Management
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- Leadership - Free!
- Supporting Staff - Free!
- External Partner - Free!
- More Information
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Community Resources and Information
211 LA is the central source for providing information and referrals for all health and human services in LA County. Our 2-1-1 phone line is open 24 hours, 7 days a week, with trained Community Resource Advisors prepared to help with any situation, any time. Dial
211. Our community services go far beyond phone referrals – explore our website to learn more at www.211la.org.
If you are calling from outside Los Angeles County or cannot directly dial 2-1-1, call 1-800-339-6993
